/* =====================================================================
   نافذة الدعم الفني — مشتركة بين بوابة الشركة وبوابة العميل
   ===================================================================== */
:root{
  --sw-brand:#1B6EA8; --sw-brand-2:#14557f; --sw-ai:#0E8A7B; --sw-agent:#5B4BC4;
  --sw-bg:#ffffff; --sw-bg2:#F4F7FA; --sw-ink:#102A3F; --sw-mute:#5E7488; --sw-line:#E1E8EF;
  --sw-me:#1B6EA8; --sw-me-ink:#ffffff; --sw-bot:#F1F5F9; --sw-shadow:0 24px 60px rgba(13,35,56,.28);
}
:root[data-theme="dark"]{
  --sw-bg:#0F1E2B; --sw-bg2:#132636; --sw-ink:#E3EDF6; --sw-mute:#94A9BB; --sw-line:#21384B;
  --sw-bot:#172C3E; --sw-me:#2A7FBE; --sw-shadow:0 24px 60px rgba(0,0,0,.55);
}

/* ---------------- زرّ «الدعم الفني» بقائمة الإجراءات السريعة (بوابة الشركة) */
.sup-fab{position:fixed;left:18px;right:auto;bottom:178px;z-index:61;
  display:inline-flex;align-items:center;gap:8px;
  background:linear-gradient(135deg,var(--sw-brand),var(--sw-ai));color:#fff;border:0;border-radius:99px;
  padding:11px 16px;font:inherit;font-size:12.5px;font-weight:600;cursor:pointer;
  box-shadow:0 6px 20px rgba(16,42,63,.30);transition:opacity .15s,transform .15s,box-shadow .12s}
.sup-fab:hover{transform:translateY(-2px);box-shadow:0 9px 26px rgba(16,42,63,.36)}
.sup-fab .ic{font-size:15px;line-height:1}
.sup-fab .lb{white-space:nowrap}
.sup-fab .bdg,.sup-launch .bdg{background:#fff;color:#B0413E;border-radius:99px;min-width:18px;padding:0 5px;
  font-size:10.5px;font-weight:700;line-height:18px;text-align:center}
body:not(.fabs-open) .sup-fab{opacity:0;pointer-events:none;transform:translateY(12px) scale(.9)}
@media (max-width:720px){ .sup-fab .lb{display:none} .sup-fab{padding:13px;border-radius:50%;bottom:182px} }

/* ---------------- زرّ عائم مستقل (بوابة العميل) */
.sup-launch{position:fixed;left:18px;right:auto;bottom:20px;z-index:70;
  display:inline-flex;align-items:center;gap:8px;border:0;border-radius:99px;cursor:pointer;
  background:linear-gradient(135deg,var(--sw-brand),var(--sw-ai));color:#fff;
  padding:12px 18px;font:inherit;font-size:13px;font-weight:700;box-shadow:0 8px 24px rgba(16,42,63,.32);
  transition:transform .12s, box-shadow .12s}
.sup-launch:hover{transform:translateY(-2px)}
.sup-launch .ic{font-size:16px;line-height:1}
@media (max-width:720px){ .sup-launch .lb{display:none} .sup-launch{padding:14px;border-radius:50%} }
body.sup-open .sup-launch{z-index:72}

/* ---------------- اللوحة */
.sup-panel{position:fixed;left:18px;right:auto;bottom:80px;z-index:71;width:410px;max-width:calc(100vw - 24px);
  height:min(660px,calc(100vh - 110px));display:flex;flex-direction:column;overflow:hidden;
  background:var(--sw-bg);color:var(--sw-ink);border:1px solid var(--sw-line);border-radius:18px;box-shadow:var(--sw-shadow);
  opacity:0;pointer-events:none;transform:translateY(16px) scale(.98);transform-origin:bottom left;
  transition:opacity .18s ease, transform .18s ease;font-size:13.5px;line-height:1.75}
.sup-panel.on{opacity:1;pointer-events:auto;transform:none}
.sup-panel *{box-sizing:border-box}
@media (max-width:720px){
  .sup-panel{left:0;right:0;bottom:0;width:100vw;max-width:100vw;height:100dvh;border-radius:0;border:0}
  body.sup-open .sup-launch{display:none}
}
.sw-top{display:flex;align-items:center;gap:10px;padding:13px 14px;
  background:linear-gradient(135deg,var(--sw-brand),var(--sw-brand-2));color:#fff}
.sw-av{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;font-size:19px;background:rgba(255,255,255,.16)}
.sw-tt{flex:1;min-width:0;display:flex;flex-direction:column}
.sw-tt b{font-size:14.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sw-tt small{font-size:11.5px;opacity:.92;display:flex;align-items:center;gap:6px}
.sw-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none}
.sw-dot.ai{background:#4BE3C6;box-shadow:0 0 0 3px rgba(75,227,198,.25)}
.sw-dot.hu{background:#FFD166;box-shadow:0 0 0 3px rgba(255,209,102,.25)}
.sw-dot.off{background:#B9C7D3}
.sw-acts{display:flex;gap:4px}
.sw-ib{width:32px;height:32px;border-radius:9px;border:0;background:transparent;color:inherit;font-size:16px;cursor:pointer;display:grid;place-items:center}
.sw-top .sw-ib:hover{background:rgba(255,255,255,.16)}
.sw-ib:disabled{opacity:.45;cursor:default}

.sw-meter{padding:8px 14px 9px;background:var(--sw-bg2);border-bottom:1px solid var(--sw-line);font-size:11.5px;color:var(--sw-mute)}
.sw-mt{display:flex;justify-content:space-between;gap:8px;margin-bottom:5px}
.sw-bar{height:4px;border-radius:9px;background:var(--sw-line);overflow:hidden}
.sw-bar i{display:block;height:100%;background:linear-gradient(90deg,var(--sw-ai),var(--sw-brand));border-radius:9px;transition:width .4s}
.sw-bar i.hot{background:linear-gradient(90deg,#E9A23B,#C8553D)}

.sw-body{flex:1;overflow-y:auto;padding:14px 12px 8px;background:var(--sw-bg);scroll-behavior:smooth}
.sw-day{text-align:center;margin:6px 0 10px}
.sw-day span{font-size:10.5px;color:var(--sw-mute);background:var(--sw-bg2);border:1px solid var(--sw-line);padding:2px 10px;border-radius:99px}
.sw-msg{display:flex;gap:8px;margin:0 0 12px;align-items:flex-end}
.sw-msg.me{flex-direction:row-reverse}
.sw-mav{flex:none;width:28px;height:28px;border-radius:9px;display:grid;place-items:center;font-size:13px;color:#fff}
.sw-mav.ai{background:linear-gradient(135deg,var(--sw-ai),#16A58F)}
.sw-mav.agent{background:linear-gradient(135deg,var(--sw-agent),#7B6CE0)}
.sw-bb{max-width:84%;background:var(--sw-bot);border:1px solid var(--sw-line);border-radius:14px;border-end-start-radius:4px;padding:8px 12px 9px}
.sw-msg.me .sw-bb{background:var(--sw-me);color:var(--sw-me-ink);border-color:transparent;border-radius:14px;border-end-end-radius:4px}
.sw-msg.agent .sw-bb{border-color:rgba(91,75,196,.35);background:color-mix(in srgb,var(--sw-agent) 7%,var(--sw-bg))}
.sw-msg.pending .sw-bb{opacity:.7}
.sw-who{display:flex;justify-content:space-between;gap:12px;font-size:11px;font-weight:700;color:var(--sw-mute);margin-bottom:2px}
.sw-msg.me .sw-who{color:rgba(255,255,255,.85)}
.sw-who time{font-weight:500}
.sw-txt{word-wrap:break-word;overflow-wrap:anywhere}
.sw-txt ul,.sw-txt ol{margin:4px 0;padding-inline-start:20px}
.sw-txt li{margin:2px 0}
.sw-txt b{font-weight:700}
.sw-txt code{background:rgba(127,127,127,.15);padding:0 4px;border-radius:4px;font-size:12px}
.sw-txt .sw-h{font-weight:700;margin-top:4px}
.sw-txt .sw-sp{height:6px}
.sw-sys{margin:4px auto 12px;max-width:92%;text-align:center;font-size:11.8px;color:var(--sw-mute);
  background:var(--sw-bg2);border:1px dashed var(--sw-line);border-radius:12px;padding:7px 12px}
.sw-imgs{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.sw-img{padding:0;border:1px solid var(--sw-line);background:#fff;border-radius:9px;overflow:hidden;cursor:zoom-in;width:118px;height:84px;display:block}
.sw-img img{width:100%;height:100%;object-fit:cover;display:block}
.sw-esc-in{margin-top:8px;border:1px solid var(--sw-agent);color:var(--sw-agent);background:transparent;border-radius:99px;
  padding:4px 12px;font:inherit;font-size:12px;font-weight:600;cursor:pointer}
.sw-esc-in:hover{background:var(--sw-agent);color:#fff}
.sw-msg.typing .sw-bb{display:flex;align-items:center;gap:10px}
.sw-msg.typing small{color:var(--sw-mute);font-size:11.5px}
.sw-dots{display:flex;gap:4px}
.sw-dots i{width:7px;height:7px;border-radius:50%;background:var(--sw-ai);opacity:.35;animation:swb 1.2s infinite}
.sw-dots i:nth-child(2){animation-delay:.2s}.sw-dots i:nth-child(3){animation-delay:.4s}
@keyframes swb{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}

.sw-start{text-align:center;padding:18px 8px 6px}
.sw-hero{width:62px;height:62px;margin:0 auto 10px;border-radius:20px;display:grid;place-items:center;font-size:30px;
  background:linear-gradient(135deg,var(--sw-brand),var(--sw-ai));box-shadow:0 10px 26px rgba(27,110,168,.3)}
.sw-start h3{margin:4px 0 6px;font-size:17px}
.sw-start p{margin:0 auto 10px;color:var(--sw-mute);max-width:330px;font-size:12.8px}
.sw-lim{display:inline-block;font-size:11.5px;color:var(--sw-ai);background:color-mix(in srgb,var(--sw-ai) 10%,transparent);
  border-radius:99px;padding:3px 12px;margin-bottom:12px}
.sw-chips{display:flex;flex-direction:column;gap:7px;max-width:330px;margin:0 auto}
.sw-chip{border:1px solid var(--sw-line);background:var(--sw-bg2);color:var(--sw-ink);border-radius:12px;padding:9px 12px;
  font:inherit;font-size:12.8px;cursor:pointer;text-align:start;transition:border-color .12s, transform .12s}
.sw-chip:hover{border-color:var(--sw-brand);transform:translateY(-1px)}
.sw-tip{margin-top:14px;font-size:11.5px;color:var(--sw-mute)}

.sw-foot{border-top:1px solid var(--sw-line);background:var(--sw-bg);padding:9px 10px 8px}
.sw-comp{display:flex;align-items:flex-end;gap:4px;background:var(--sw-bg2);border:1px solid var(--sw-line);border-radius:14px;padding:5px}
.sw-comp:focus-within{border-color:var(--sw-brand);box-shadow:0 0 0 3px color-mix(in srgb,var(--sw-brand) 15%,transparent)}
.sw-comp .sw-ib{color:var(--sw-mute)}
.sw-comp .sw-ib:hover{background:var(--sw-line);color:var(--sw-ink)}
.sw-comp textarea{flex:1;border:0;background:transparent;color:var(--sw-ink);resize:none;font:inherit;font-size:13.5px;
  padding:6px 4px;max-height:140px;outline:none;min-height:32px}
.sw-send{width:36px;height:36px;border-radius:11px;border:0;background:var(--sw-brand);color:#fff;font-size:15px;cursor:pointer;flex:none}
html[dir="rtl"] .sw-send{transform:scaleX(-1)}
.sw-send:disabled{opacity:.5;cursor:default}
.sw-hint{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-top:6px;font-size:10.8px;color:var(--sw-mute)}
.sw-lnk{border:0;background:none;color:var(--sw-agent);font:inherit;font-size:12px;font-weight:700;cursor:pointer;padding:0}
.sw-lnk:hover{text-decoration:underline}
.sw-att{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:7px}
.sw-att-i{position:relative;width:64px;height:48px;border-radius:8px;overflow:hidden;border:1px solid var(--sw-line)}
.sw-att-i img{width:100%;height:100%;object-fit:cover}
.sw-att-i button{position:absolute;top:2px;inset-inline-end:2px;width:18px;height:18px;border-radius:50%;border:0;
  background:rgba(0,0,0,.6);color:#fff;font-size:10px;cursor:pointer;line-height:18px;padding:0}
.sw-escbox{border:1px solid color-mix(in srgb,var(--sw-agent) 40%,var(--sw-line));background:color-mix(in srgb,var(--sw-agent) 6%,var(--sw-bg));
  border-radius:12px;padding:10px;margin-bottom:8px;display:flex;flex-direction:column;gap:6px;text-align:start}
.sw-escbox small{color:var(--sw-mute);font-size:11.8px}
.sw-escbox textarea{width:100%;border:1px solid var(--sw-line);border-radius:9px;background:var(--sw-bg);color:var(--sw-ink);
  font:inherit;font-size:12.8px;padding:6px 8px;resize:vertical}
.sw-row{display:flex;gap:8px;flex-wrap:wrap;justify-content:center}
.sw-btn{border:1px solid var(--sw-line);background:var(--sw-bg2);color:var(--sw-ink);border-radius:10px;padding:7px 14px;
  font:inherit;font-size:12.5px;font-weight:600;cursor:pointer}
.sw-btn.pri{background:var(--sw-brand);border-color:var(--sw-brand);color:#fff}
.sw-btn:disabled{opacity:.6}
.sw-closed{text-align:center;padding:4px 2px}
.sw-rate{display:flex;align-items:center;justify-content:center;gap:2px;margin-bottom:9px;font-size:12.5px;color:var(--sw-mute)}
.sw-rate span{margin-inline-end:6px}
.sw-rate button{border:0;background:none;font-size:21px;color:#C9D3DC;cursor:pointer;padding:0 1px;line-height:1}
.sw-rate button.hi{color:#F2B33D}
.sw-thanks{color:#C8921A;font-weight:700;font-size:12.5px;margin-bottom:9px}

.sw-hist{display:flex;flex-direction:column;gap:7px}
.sw-hi{position:relative;text-align:start;border:1px solid var(--sw-line);background:var(--sw-bg2);color:var(--sw-ink);border-radius:12px;
  padding:9px 12px;font:inherit;cursor:pointer;display:flex;flex-direction:column;gap:2px}
.sw-hi:hover{border-color:var(--sw-brand)}
.sw-hi b{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sw-hi small{color:var(--sw-mute);font-size:11px}
.sw-hs{align-self:flex-start;font-size:10.5px;font-weight:700;border-radius:99px;padding:0 8px;border:1px solid}
.sw-hs.ai{color:var(--sw-ai)}.sw-hs.human{color:var(--sw-agent)}.sw-hs.closed{color:var(--sw-mute)}
.sw-hb{position:absolute;top:9px;inset-inline-end:10px;background:#B0413E;color:#fff;border-radius:99px;font-size:10.5px;min-width:18px;text-align:center;padding:0 5px}
.sw-load,.sw-err{text-align:center;color:var(--sw-mute);padding:40px 12px;display:flex;flex-direction:column;gap:10px;align-items:center}
.sw-err small{font-size:11px}

.sw-drop{position:absolute;inset:0;display:none;place-items:center;font-weight:700;font-size:15px;color:var(--sw-brand);
  background:color-mix(in srgb,var(--sw-bg) 88%,transparent);border:3px dashed var(--sw-brand);border-radius:18px;z-index:5;pointer-events:none}
.sup-panel.drag .sw-drop{display:grid}
.sw-toast{position:absolute;bottom:92px;left:12px;right:12px;background:#203547;color:#fff;border-radius:10px;padding:9px 12px;
  font-size:12.5px;z-index:6;box-shadow:0 8px 24px rgba(0,0,0,.25);animation:swt .2s ease}
@keyframes swt{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.sw-light{position:fixed;inset:0;z-index:99999;background:rgba(5,14,22,.86);display:grid;place-items:center;cursor:zoom-out;padding:24px}
.sw-light img{max-width:100%;max-height:100%;border-radius:8px;box-shadow:0 20px 60px rgba(0,0,0,.6)}
.sw-light button{position:absolute;top:16px;right:16px;width:38px;height:38px;border-radius:50%;border:0;background:#fff;font-size:16px;cursor:pointer}
body.sup-shooting .sup-panel{visibility:hidden}
@media print{.sup-panel,.sup-fab,.sup-launch,.sw-light{display:none!important}}
.sw-tbl{overflow-x:auto;margin:4px 0}
.sw-tbl table{border-collapse:collapse;font-size:12px;min-width:100%}
.sw-tbl td{border:1px solid var(--sw-line,#e3e8f0);padding:3px 6px;vertical-align:top}
.sw-tbl tr:first-child td{font-weight:700}